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Reverse Logistics and its impact on overall Inventory Management

Returns and replacements are an unwelcome fact in today's eCommerce environment. However, businesses that have adapted to this have done significantly better than those that have not.


What is Reverse Logistics?

The movement of goods and products from your consumers back to your warehouses is known as reverse logistics. It is so named because it is the polar opposite of the traditional supply chain, in which things go from your inventory to your consumers.


Reverse logistics for inventory management is gaining popularity, particularly with the development of eCommerce. The majority of things available for purchase online nowadays are either returnable or replaced. This has resulted in increased client trust and a rise in total sales statistics throughout the world. However, reverse logistics entails more than just shipping things backwards. It also covers activities like accounting for all returned items, having them checked, fixed, and refurbished, and placing them back in the inventory for resale.


Importance of Reverse Logistics in inventory management

If not controlled, the expenses of these returns can rise to three times the cost of supplying them to consumers. Naturally, no business would want to be in such an unsustainable scenario.

Inefficient returns management is a double whammy. First, it costs the firm money and leaves a terrible taste in the mouths of customers who are unlikely to purchase there again very soon. All of this makes it critical to have an efficient reverse logistics system in place.


Reverse Logistics and Inventory Management

Reverse logistics can assist a corporation in reducing costs associated with returns by developing procedures to reintroduce them into the supply chain. Several firms have used reverse logistics to increase their stocks, and the results have been highly beneficial.


It was discovered that an increase in the number of returns resulted in inventory inflation. To counter this, businesses have to halt or slow down production and procurement.

However, corporations immediately began to mine the returns data in order to see whether there were any trends. All of this necessitated a full rethinking of the approach to returns management. As a result, returns were now viewed as an inventory supplement rather than a liability.



Impact of Reverse Logistics on inventory management

Here are some of the ways reverse logistics affects your inventory management and your business as a whole:



Reduced costs

When you prepare ahead of time for reverse logistics, you may estimate expenses and significantly minimise them. Furthermore, you may recoup most of those expenses by properly returning the goods to your warehouse and adding them to your inventory for resale.


Greater Customer Retention

Customers like to shop at establishments that allow them to easily return or exchange a product. In addition, it is an excellent technique for the firm to demonstrate to its clients that their pleasure is of the utmost importance to them. All of this leads to increased customer happiness and loyalty, which leads to increased customer retention. And, as any good marketer will tell you, it's simpler to sell to 10 existing clients than it is to acquire five new ones. So, while the expense of bringing the goods back to your warehouses may be high at first, it will payout in the long term.


Reduced losses and unplanned profits

When selling things that may be fixed or refurbished, it's a good idea to put up a system at your home to assist you in repairing any products that have been returned due to faults or damages. This will assist you in minimising your losses as a result of the returns. Repair as many things as you can from those returned by consumers and resell them at a discount. This way, you'll be able to extract the most value from your items and convert liabilities into assets.


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